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                                    Software Support Contacts

                                    Applied's Software Support

                                    We offer a wide range of software support programs as well as customer education to ensure the highest level of performance and maximum return on investment on our software products. Customers enrolled in an Applied maintenance program have access to our full service global support and qualified product experts who can quickly troubleshoot software issues or answer questions regarding specific product features and functionality. In addition, from the software portal, maintenance customers can receive the latest upgrades, enhancements and patches for any product under a current maintenance contract.

                                    Our customer education offers goal-based, hands-on instruction to provide you with a complete understanding of Applied Materials products. Training classes range from an overview level curriculum to in-depth product functionality. To maximize training effectiveness, we offer flexible training options including classroom setting, on-site at the customer’s facility, or in the lab at Applied’s state-of-the-art learning facilities.

                                    For additional assistance, please select your region for your local support center contact information.

                                    North America

                                    Hours: 7:00 AM – 6:00 PM Mountain Time

                                    Product
                                    Email Contact
                                    Voice Contact

                                    Activity Manager
                                    apf_support@amat.com
                                    801-736-3300

                                    APF RTD/Reporter
                                    apf_support@amat.com
                                    801-736-3300

                                    Auto ID
                                    Contact your support engineer
                                    801-736-3300

                                    AutoMod
                                    automod_support@amat.com
                                    801-736-3300

                                    AutoSched AP
                                    autoschedap_support@amat.com
                                    801-736-3300

                                    CELLworks
                                    cellworks_support@amat.com
                                    978-795-8011

                                    CFM/CSM
                                    Contact your support engineer
                                    801-736-3300

                                    CLASS MCS 3
                                    Contact your support engineer
                                    801-736-3300

                                    CLASS MCS 5
                                    classmcs5_support@amat.com
                                    801-736-3300

                                    Cornerstone
                                    cornerstone_support@amat.com
                                    978-795-8011

                                    E3 Platform / FDC / R2R
                                    e3_support@amat.com
                                    408-563-7798

                                    FAB300
                                    9:00 AM - 6:00 PM PT
                                    crc_fab300@amat.com
                                    For FAB-down situations, Platinum customers should use the contact number given by Support

                                    FACTORYworks
                                    factoryworks_support@amat.com
                                    978-795-8011

                                    iDurables
                                    factoryworks_support@amat.com
                                    978-795-8011

                                    MBTC / MyPro
                                    ees_service@amat.com
                                    408-563-7798

                                    MTS
                                    Contact your support engineer
                                    801-736-3300

                                    NeXus
                                    crc_toolnexus@amat.com
                                    408-563-7798

                                    OCAPS
                                    factoryworks_support@amat.com
                                    978-795-8011

                                    Open MTS
                                    Contact your support engineer
                                    801-736-3300

                                    Patterns
                                    patterns_support@amat.com
                                    978-394-7725

                                    PROMIS
                                    8:00 AM - 8:00 PM ET
                                    promis_support@amat.com
                                    800-784-6778

                                    Sentinel
                                    sentinel_support@amat.com
                                    408-563-7798

                                    SPACE
                                    space_support@amat.com
                                    978-795-8011

                                    STATIONworks
                                    stationworks_support@amat.com
                                    978-795-8011

                                    TransNet MCS
                                    Contact your support engineer
                                    978-795-8011

                                    TRMS - iReticle Cell
                                    Contact your support engineer 
                                    Contact your support engineer

                                    WinSECS
                                    winsecs_support@amat.com
                                    978-795-8011

                                    WorkStream
                                    crc_support@amat.com
                                    800-726-7400
                                    For FAB-down only

                                    Xsite
                                    xsite_support@amat.com
                                    978-795-8011

                                    Europe

                                    China

                                    Japan

                                    Hours: 9:00 AM – 5:30 PM (GMT +9, No daylight savings)

                                    Product
                                    Email Contact
                                    Voice Contact

                                    All Products
                                    MAS_JKR_SWsupport@amat.com
                                    +81-52-238-2801

                                    Korea

                                    South East Asia

                                    Taiwan

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